complaints contacts


You can lodge your complaint with the University through the following ways:

  •  In writing
  •  By email
  • By Phone
  • Online Submission

When sending a complaint ( either in Kiswahili or English) it is preferred that you include the following information:

  • Your name, address and telephone number
  • The office/officer you are complaining about and their contact details (if possible)
  • A brief description of the complaint.
  • What policy/ law you think has been breached.
  • State whether you had made the complaint anywhere else and if so, what was the response

Delivery Methods
Put your complaint in writing, along with any relevant proof (where possible), and post to:
The Complaints Officer
Pwani University
Send an email outlining your complaint to:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Call : +254-776-368-946 (During office hours 8.00 a.m - 5.00 p.m)
Click here to submit complaints/Compliments online


The University will e-mail you back or send you a letter to acknowledge that we have received your complaint. If you do not receive an acknowledgement of your complaint within seven (7) days, you can send us an email or call us on +254-776-368-946 After receiving your complaint the Complaints Desk Officers will look into your complaint and contact you to inform you of the progress in addressing your complaint.

Privacy and Confidentiality

The University Complaints Desk guarantees that Information or complaint(s) obtained is strictly confidential and we can assure complainants that their privacy will be respected and their complaint will be addressed.